Q: How do I make a payment?
A: Payments can be done through Credit Card, Debit Card or by Cash on Delivery.
Q: Are there any hidden charges when I make a payment?
A: There are no hidden charges. When a payment is made it is the full and final amount.
Q: What’s Cash on Delivery?
A: You can choose to pay by Cash on Delivery when you do not feel comfortable making a prepaid order. If you choose this option you will have to make your payment in cash during the time of your item’s delivery. The payment must only be in cash and in U.A.E dirhams currency only.
Q: Which credit/debit cards are accepted?
A: All kinds of credit/debit cards are accepted for payments. After confirming your order details you will be redirected to the payment gateway to fill out your payment information.
RETURNS AND REPLACEMENTS
Q: How do I return or replace an order?
A: If you would like to return or replace an order please email us using the Contact Us page or firstname.lastname@example.org.
If product repair or replacement is necessary, the Customer will be solely responsible for all shipping charges, freight, insurance and proper packaging to prevent breakage in transit, whether or not the product is covered by this warranty.
Q: What do I need to check for if I want to return or replace an item?
- A: Items can be returned or replaced. But if an item is damaged or different from the condition when it was delivered then there will be no replacement or refund.
- Customer care should be notified within 10 days of the purchase as it becomes difficult to initiate a return after this given timeframe.
- We do not accept returns when the item is broken or damaged. Items should not be used prior to the return.
- All of the items inside the packaged should be returned. If there is anything missing from the package the return will not be accepted.
Q: What should I do if I haven’t received my order?
A: If you do not receive your order please contact our Customer Support by using the Contact Us page or emailing email@example.com.
Q: What is the procedure after a replacement has been requested?
A: If you have requested for a replacement we will send you an email explaining the entire process as well as any other additional information. The replacement process will be initiated after we receive the original item from you. If you do not receive the replacement please contact our Customer Service for assistance.
Q: How do I cancel my order?
A: If you would like to cancel your order please email us at firstname.lastname@example.org or contact us through the Contact Us page before the item has been dispatched. The sooner you cancel the order the sooner we can initiate the refund process. Your refund process will be initiated after we receive the original product from the courier.
Q: How long will it take to complete the Cancellation Request?
A: It will take around 1-2 working days to cancel your order. You will be notified via an email regarding the cancellation. If the item has already been dispatched it will then take around 7 working days for the cancellation and refund process to be completed.
Q: What are the delivery charges?
A: Delivery is free for all orders within the U.A.E!
Q: What is the estimate delivery time?
A: Orders may take up to 1-3 business days to be delivered. Orders are processed during regular business hours between Sunday-Thursday.
If an order is placed during the weekend or any major holidays, the dispatch process will begin on the next business day. i.e if an order is placed on Friday the dispatch will occur on Sunday.
Q: What to do if you haven’t received the invoice?
A: All orders will be shipped with an invoice from us. If in case you do not receive an invoice please contact us by email at email@example.com or via the Contact Us page mentioning your order reference number.
Q: What is the warranty period?
A: All products sold by ZAKK are warranted against defects in material and workmanship for a period of one (1) year from the date of shipment within the United Arab Emirates.
Q: How do I claim the warranty?
A: If you believe any ZAKK product you have purchased has a defect in material or workmanship or has failed during normal use within the warranty period, please contact ZAKK at firstname.lastname@example.org assistance.
Q: What is covered under the warranty?
A: The warranty does not cover any physical and/or electrical damage resulting from, but not limited to: accident/neglect, misuse, abuse, water damage, malicious destruction, ordinary wear and tear, acts of nature, the temporary or permanent affixing of any items supplied or not supplied by ZAKK with any adhesive fastener or the like, overcharging, use of batteries, power supplies or any other sources of power is not recommended by ZAKK, any physical defect or damage resulting from improper testing, operation, maintenance, installation, service or adjustment caused not furnished or approved by ZAKK.
The ZAKK customer service team shall reserve the right to final decisions for all potential warranty claims for service and replacement or same color preference (depending on stock availability).
Please refer to the Warranty section for more information.